Empowering Community Pharmacies
for the Future
Modern Community Pharmacy Practice is a model to inspire and support the changes required to enable community pharmacies to adapt and thrive in a rapidly evolving health and economic landscape.
Transforming Pharmacy Practice
We are on a mission to redefine how community pharmacies operate and what they offer for their patients.
Our model is designed to inspire and support the changes necessary for thriving in today's complex and challenging health and economic landscape.
By developing capabilities and capacity, integrating new clinical services with digital health and technology, and providing consumer health and wellbeing advice and treatment, we aim to empower both pharmacies and consumers to achieve optimal health outcomes.
The Why
Why is a new model for community pharmacy practice important at this time?
Funding has declined in real terms to unsustainable levels and unlikely to improve significantly.
Community pharmacy must adapt to a new model of practice. One which is relevant, indispensable and integrated into the local health system.
It must also meet the increasing needs and expectations of patients through accessible, high quality private clinical services, and advice, support and treatment for self-care.
The Foundations
Like all business, a community pharmacy must be built on sound foundations.
Leadership
Creating a shared purpose and vision that is owned by an engaged and empowered team.
Business Planning
A business plan with strategic goals, SMARTER measures, actions, timelines, accountabilities and execution.
Marketing
Understanding market needs and opportunities, building relationships, engagement, awareness and loyalty.
The How
The four key elements of the model
Skill-Mix
Prescribing and team competences and empowerment
Clinical Services
Developing and delivering funded and private services
Technologies
Embracing digital and hardware innovations
Consumer Healthcare
Self-care advice, support and treatment
The What
(The Benefits)
Financial Sustainability
Without adapting to the changing health and economic landscape, community pharmacies will become increasingly irrelevant to those who fund and use us. We need a viable and sustainable business model fit for now and fit for the future.
Excellence in Care
Strong clinical governance, competence, teamwork and good systems and processes to deliver a quality patient experience and outcomes which in turn builds loyalty and use of services.
Fulfillment
How working as a multi-disciplinary team and collaborating with other health teams will deliver better outcomes and be both professionally and financially rewarding.
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